You Are Our First Priority

At Shifts, our clinicians are heroes every single day. Your dedication to keeping your patients safe, healthy and comfortable never ceases to amaze us. We’re partnering with healthcare facilities across the country to make sure their communities are taken care of, but we want to make sure you’re taken care of as well.

Today and every day your safety is our first priority. That’s why we’re in constant contact with hospitals nationwide – making sure they’re following the CDC’s guidelines and taking sufficient measures to keep you safe. It’s important to us that you stay healthy so you can keep others healthy.

We’ve joined forces with healthcare facilities and staffing agencies across the country to ensure all communities can fight COVID-19. Most of our thousands of shifts do not currently involve COVID-19 patients. But as you know, the situation is evolving and we cannot predict the impact COVID-19 will have on the healthcare system.

We know you may have questions, so we’ve answered a number below. If you have additional questions or concerns please contact your Travel Experience Specialist. We’re here for you 24/7! We will continue to update this page as we get more information.


We know there is a lot of media attention around COVID-19 right now and you might feel a bit overwhelmed. Here are a few things from the Center for Disease Control (CDC) we thought you should know to stay safe and healthy.

What if I get sick and have to take time off?

Shifts is one of the only staffing agencies to offer paid sick time. Our travel experience team wants to ensure you have an exceptional experience on your assignment. If you get sick with a cold or flu, for example, and are forced to take time off of work because of your facility’s policy, you can take paid sick time. If you feel you have a special circumstance that falls outside of normal sick time, we will do our best to meet your needs, whatever they are. Contact your travel experience specialist to discuss your specific circumstance.

What if I want to take a crisis response job?

We appreciate you wanting to help during this crisis! If you already have shifts confirmed, your current facility is relying on you to provide patient care. If you cancel your shifts, you’ll put your colleagues at risk of not providing sufficient patient care during this pandemic. However, if you’re not scheduled for any upcoming shifts and would like to take a crisis assignment, let your recruiter know. We’re always here to help plan your career and ensure your next move not only fits your needs but helps hospitals who need it most.

How do I connect with other clinicians fighting COVID-19?

If you want to connect with other clinicians fighting COVID-19, there’s a forum just for you. Join the COVID-19 Travel Healthcare Heroes Facebook group.

Will there be enough PPE during my assignment?

We work closely with our clients to understand their current supply of PPE and how this may affect our clinicians. Many hospitals have instituted protocols to preserve PPE, and state and federal agencies are working diligently to replenish the supply chain now. Here are resources for you from the CDC on PPE strategies:

If proper PPE measures are not being taken, clinicians should first escalate to their immediate supervisor and chain of command in the hospital. If they can’t reach a resolution, clinicians should contact their travel experience specialist.

What is coronavirus (COVID-19)?

Coronaviruses are a type of virus. There are many different kinds, and some cause disease. A newly identified type has caused a recent outbreak of respiratory illness called COVID-19 that started in China. Recent information indicates COVID-19 may be passed from person to person.

What is being done to help slow the transmission?

The CDC, state and local health departments, other federal agencies, and other partners, including many hospitals and health systems have implemented measures to slow and contain transmission of COVID-19 in the United States. These measures include assessing, monitoring and caring for travelers arriving from areas with substantial COVID-19 transmission and identifying cases and contacts of cases in the United States.

Recognizing persons at risk for COVID-19 is a critical component of identifying cases and preventing further transmission. With the expanding spread of COVID-19, additional areas of geographic risk are being identified and monitoring criteria are being updated to reflect this spread. To prepare for possible additional person-to-person spread of COVID-19 in the United States, the CDC continues to recommend that clinicians and state and local health departments consider COVID-19 in patients with severe respiratory illness even in the absence of travel history to affected areas or confirmed exposure to another case.

Who is at risk?

The available data are currently insufficient to identify risk factors for severe clinical outcomes. From the limited data that are available for COVID-19 infected patients, and for data from related coronaviruses such as SARS-CoV and MERS-CoV, it is possible that older adults, and people with underlying chronic medical conditions, such as immunocompromising conditions, may be at risk for more severe outcomes.

How do I protect myself and others?

  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating and after blowing your nose, coughing or sneezing.
    • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty. Hand sanitizer is located readily throughout Aya’s corporate offices and widely available in hospitals and healthcare facilities.
    • For information about handwashing, see the CDC’s Handwashing website. Avoid close contact with people who are sick.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash and wash or sanitize your hands accordingly.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe. Aya has increased disinfecting efforts at corporate locations and has protocols for remote work, as needed.
  • Follow the CDC’s recommendations for using a face mask.
    • The CDC does not recommend that people who are well wear a face mask to protect themselves from respiratory diseases, including COVID-19.
    • Face masks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others.
    • Healthcare workers should follow facility protocol on the use of face masks in caring for patients with respiratory illnesses.

How can I stay up to date on COVID-19?

Healthcare professionals can stay up to date with the latest guidance by visiting the following resources:


Centers for Disease Control. (2020). Coronavirus Disease 2019 (COVID-2019). Retrieved from

Sauer, L. (2020). What is coronavirus? Retrieved from